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Frequently Asked Questions

How do credits work?

Credits are the currency for everything you create on Renoise. Generating an image, video, or audio deducts credits based on the model, duration, and resolution you choose, and on the Renoise website and app the cost is shown before you submit. Chatting with Renoise Agent doesn't use credits, and editing in Director Mode is free on Advanced and uses credits by usage on Starter and Standard.

Will credits expire?

No. Your credits never expire — monthly subscription credits simply add to your balance each billing cycle.

Can I purchase extra credits?

Yes. Anyone can buy credit packs separately — no subscription required. For subscribers, purchased credits stack on top of the monthly credits included in their plan.

Is my subscription automatically renewed?

Yes. Subscriptions renew monthly and you can cancel anytime — your plan stays active until the end of the current billing period.

How many devices can I use with one account?

There is no device limit. Sign in with your account on any device and your credits and creations stay in sync.

Can I upgrade my plan?

Yes. Upgrades take effect immediately and the credit difference is added right away; downgrades take effect at the start of the next billing cycle.

What is Director Mode?

Director Mode lets Renoise Agent finish the job: it edits, composites, and converts your generated clips into a finished cut, in the cloud. It's included with every subscription. Editing is free on Advanced and uses credits by usage on Starter and Standard. Images, videos, and audio generated in Director Mode use credits as usual. Without a subscription, the Agent can still plan and generate, and stops before the edit.

Does Renoise Agent use credits?

Chatting with Renoise Agent is free on every plan. When the Agent generates images, videos, or audio for you, each generation costs the same as generating it yourself. Standard and Advanced plans run the Agent on frontier models. Unlimited models can't be used through the Agent; use them on the Video and Image pages or in Canvas.

How does Unlimited work?

Unlimited lets you generate with selected models without spending credits. There are two types. Unlimited Gens is included with Advanced and annual Standard plans. It is available for the first 7 days (Advanced) or 2 days (annual Standard) of each billing cycle, starting when your plan starts or renews. Limited-time Unlimited events, such as Halloween Unlimited with Seedance 2.5, Wan 3.0, and Kling 4.0 Omni, run on fixed dates for the plans named in the event, no matter when you subscribed. Unlimited is available on the Video and Image pages and in Canvas, and not in Renoise Agent chats, Director Mode, MCP, or CLI.

How do I get an invoice?

An invoice is created automatically for every subscription payment and credit purchase. After each payment, Stripe emails a receipt to your account email, with links to download the invoice and receipt as PDFs. If you subscribe, you can also click Manage on your current plan on this page to open the Stripe billing page, where Invoice history lists all your invoices. Need your company name or tax ID on the invoice? Select that you're purchasing as a business at checkout and fill them in. Changes you make later on the billing page only apply to new invoices.

Still have questions or need help? Contact us at [email protected]